Complaints
A complaint carries more weight when you follow the right procedure in the right order. Pick who you are complaining about and we will walk you through their steps, keep your record, and show you where to go if they do not put it right.
School
A problem with a school, from a teacher to the trip you paid for.
See the stepsDoctor or GP
A GP surgery or a family doctor, separate from a hospital complaint.
See the stepsHospital or NHS trust
A hospital stay, treatment or an NHS trust, separate from a GP complaint.
See the stepsCouncil
The local council, from missed services to damage they caused.
See the stepsConsumer rights
Get your money back, a repair or a replacement when something you bought is faulty or not as described.
See the stepsBusiness to business
When a supplier or contractor lets your business down.
See the stepsDelivery and couriers
Parcel never turned up, arrived damaged, or the courier let you down.
See the stepsEnergy supplier
Your electricity or gas supplier, the process is the same for both.
See the steps