Make a business to business complaint
Business to business disputes do not usually come with a free ombudsman the way an ordinary consumer complaint does, so what you write down, and the order you do things in, matters more. A clear written complaint you keep on file is what makes mediation or a court claim possible later.
Write my letter- 1
Put your complaint in writing
Email or write to the business setting out what went wrong, when it happened, and exactly what you want them to do about it. Keep a copy of what you sent and the date you sent it.
- 2
Check for a trade association
See whether either business belongs to a trade association or professional body. Some of these run a free conciliation or dispute service, though many businesses are not covered by one at all.
- 3
Consider mediation
If direct talks stall, ask whether the other business will agree to mediation, where a neutral third party helps both sides reach an agreement. It is usually quicker and cheaper than going to court.
If that does not put it right: A civil claim through the courts
Business disputes do not usually carry a guaranteed free ombudsman, so if your written complaint, any trade association route, and mediation do not resolve things, the realistic next step is a civil claim through the courts. For many disputes this can be brought as a small claim, designed so you can bring it yourself without a solicitor.
Where this can go next
This is a plain English guide to the usual procedure, not legal advice. Every organisation has its own exact steps and timings, so ask for their complaints policy and follow it.